Privacy Policy
Your privacy matters deeply to us. This policy explains how we handle your personal information with full transparency and care.
Information We Collect
When you visit our website or engage our services, we may collect the following types of information:
- Personal identifiers: Name, email address, and phone number when you submit a contact or booking form.
- Session information: Details about your sessions including dates, topics discussed (kept confidential), and session notes — stored securely and never shared.
- Usage data: Browser type, IP address, pages visited, and time spent on site — collected via cookies to improve user experience.
- Communication records: Emails, messages, or other correspondence you send us directly.
- Payment information: Processed securely by third-party payment providers; we do not store full card details.
Session content is protected by professional confidentiality obligations. It is never used for marketing, analytics, or any purpose other than delivering your counseling or coaching service.
How We Use Your Information
We use the information we collect for the following legitimate purposes:
- To schedule, deliver, and follow up on coaching or counseling sessions.
- To respond to your inquiries and provide customer support.
- To send appointment reminders and important service updates.
- To send newsletters or educational content — only with your explicit consent, and you may unsubscribe at any time.
- To improve our website, content, and service offerings through aggregated, anonymized analytics.
- To comply with legal and professional regulatory obligations.
We will never sell your personal data, use it for unrelated commercial purposes, or share it with advertisers.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share limited data only in these circumstances:
- Service providers: Trusted third parties who assist with scheduling, email delivery, or website hosting — bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or to protect the safety of any person — consistent with our professional ethical standards.
- With your consent: In any other case, only when you have explicitly authorized us to do so.
All third-party service providers are carefully vetted and contractually required to handle your data in compliance with applicable data protection laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted via our website.
- Password-protected, access-controlled systems for client records.
- Regular security reviews and staff training on data handling practices.
- Physical security measures for any paper-based records.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to contact us via secure channels for sensitive matters.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal and professional retention requirements.
- Portability: Receive your data in a commonly used, machine-readable format.
- Objection: Object to our processing of your data for direct marketing purposes.
- Withdrawal of consent: Withdraw consent for communications at any time by unsubscribing or contacting us directly.
To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.
Cookies & Tracking
Our website uses cookies to enhance your experience. Please see our Cookie Policy for full details on what cookies we use, why, and how to control them.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and professional reporting requirements.
- Client session records are retained for a minimum of 7 years in accordance with professional counseling standards.
- Contact form submissions are retained for up to 2 years.
- Marketing communication preferences are retained until you withdraw consent.
- Website analytics data is retained in anonymized form for up to 26 months.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without verified parental or guardian consent. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, notifying you by email. We encourage you to review this policy periodically.
Contact Us
For any privacy-related questions, requests, or concerns, please reach out:
Data & Privacy Enquiries
Sheraa's Life Secret · Nairobi, Kenya
Email: [email protected]
Phone: +254 0114 505686